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14-Day Money Back Gurantee
We have a customer friendly 14-day* refund policy. But you can not ask for a refund claiming a feature that your purchased theme or plugin doesn’t include. Read our refund policy.
Frequently Asked Questions
Yes, all our products come with comprehensive documentation, and we offer top-notch support for our products.
Your support access duration depends on the package you purchase.
A single-product license allows you to use the plugin on one website per purchase. The bundle package allows usage on up to X number of domains with a single purchase.
Yes, you can upgrade your plan anytime to suit your needs by opening a support ticket.
Yes, you need to renew your subscription to continue receiving support, add-on downloads, and regular updates and bug fixes. Subscriptions are valid for one year from the date of purchase.
You can stop automatic renewals anytime by simply accessing the My Orders page in My Account and clicking the “Cancel Subscription”.
Yes, you can use JS Help Desk on client sites in two ways. You can either purchase additional licenses for each client site, or refer them to purchase their own license and earn a 20% commission through our affiliate program.