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Welcome to our online store! JS Help Desk provides our services to you subject to the following conditions. Please read them carefully.

CONDITIONS OF USE

JS Help Desk provides services to you subject to the following Terms and Conditions. If you visit or shop within this website, you accept these Terms and Conditions. Please read them carefully. Upon use of any JS Help Desk Service, you are bound by these Terms and Conditions. “JS Help Desk Service” means the Content, Products and Support Service, either collectively or in any combination.

PRIVACY POLICY

Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit www.JSHelpDesk.com or send e-mails to us (JS Help Desk), you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of JS Help Desk and protected by international copyright laws. The compilation of all content on this site is the exclusive property of JS Help Desk, with copyright authorship for this collection by JS Help Desk, and protected by international copyright laws. You DO NOT have the right to re-sell any material you might have acquired freely or through the purchase without written permission, or purchased from JS Help Desk.

TRADE MARKS

JS Help Desk and www.JSHelpDesk.com trademarks and trade dress may not be used in connection with any product or service that is not JS Help Desk, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits JS Help Desk or the www.JS Help Desk.com website. All other trademarks not owned by JS Help Desk or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by JS Help Desk or its subsidiaries.

LICENSE AND SITE ACCESS

JS Help Desk grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of JS Help Desk. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of JS Help Desk. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of JS Help Desk and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing JS Help Desk name or trademarks without the express written consent of JS Help Desk. Any unauthorized use terminates the permission or license granted by JS Help Desk. You may not use any of JS Help Desk or www.JSHelpDesk.com logo, Registered Business Name or other proprietary graphic or trademark as part of a link, public/ private video content, screencasts, personal blog’s, product endorsement without express written permission.

SUPPORT

The hours of Support are Monday-Saturday between 9.00am-6.00pm (IST) (GMT +5:30) Pakistan. All Support questions must be submitted via our helpdesk at www.JSHelpDesk.com/support/. All Support questions will be answered in around 8 business hours from the initial contact. The purchase email will be used to Support our Products. More information can be found here. We offer Support to all Customers that have purchased our extensions at JS Help Desk, www.JSHelpDesk.com. We do not offer Support to customers that have purchased our extensions anywhere other than JS Help Desk, www.JSHelpDesk.com if a customer is found to have downloaded, obtained any of JS Help Desk products from another source, the source of the download, distribution of JS Help Desk files is in breach of our Copyright & Website License terms, all matters will be investigated under the International Copyright Laws.

TERMS OF SUPPORT

Under the terms of Support, we must be granted administrative access to the Website, or access via FTP in which our product was installed. If a customer deny’s access to the Website in which our Product was installed we can not offer any Support, therefore any claims to our Product “not working” will be deemed null and void. If The Client’s website has technical coding, defects, damage or hosting problems not caused by JS Help Desk; JS Help Desk will not be able to offer Support or Fix the Client’s Website.

REFUNDS

JS Help Desk stands behind all of our products and we will resolve any faults or imperfections found in any of our products. This we can guarantee.JS Help Desk does not offer refunds for purchased products. Unlike physical goods, electronically distributed software and software licenses can be easily duplicated. Once we have distributed a release version to the customer, the sale is final, and you may not return the software for a refund or credit. Please be cautious and make sure you know what you are purchasing.

Under no circumstances JS Help Desk will provide refunds on “your software is not what I need” basis.
Finding a bug in our products is not a reason for a refund. If you do find bugs, please report them so that we can fix them.

In the event of a mistake purchase, please report this to our billing department using our ticketing system. In order to evaluate our products, please test them on our demo server. If you are uncertain of a specific feature, please ask a presale question or read the product documentation.

JS Help Desk reserves the right to approve refunds in the following cases ONLY:

  • Upgrade to a different license type of the same product within 7 days of the purchase date
  • Product purchase error if the product was NOT downloaded

Refunded amount is subjected to the following rules:

  • If the amount is below 35 USD, 5.5 USD is retained
  • If the amount is above 35 USD, 15% of the total amount is retained

For all other issues that don’t fall into the categories above, please contact our billing department using our ticketing system.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. JS Help Desk, www.JSHelpDesk.com and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

ACCOUNT/SERVICE/SUPPORT TERMINATION

We JS Help Desk, www.JSHelpDesk.com have the right to terminate your account for any reason, at any time, without notice, at our discretion. Reasons accounts are terminated:

    • Repeated violations of the Terms of Conditions
    • A single case of severe abuse (such as predatory behavior, threats, abuse or spam)
    • Accounts dedicated to a policy violation (hate speech, harassment, impersonation, etc)
  • JS Help Desk demands a very high level of respect and professionalism from its employees and business partners, in turn, we expect the same level of respect from our customers, no level of harassment, abuse or threats will be tolerated in our Support area.`

Upon termination of an account, all valid product license keys will be removed, all support will be terminated.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. JS Help Desk reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.?If you do post content or submit material, and unless we indicate otherwise, you grant JS Help Desk, www.JSHelpDesk.com and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-license right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant JS Help Desk, www.JSHelpDesk.com and its associates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify JS Help Desk, www.JSHelpDesk.com or its associates for all claims resulting from content you supply. JS Help Desk has the right but not the obligation to monitor and edit or remove any activity or content. JS Help Desk takes no responsibility and assumes no liability for any content posted by you or any third party.

DOWNLOADS/PRODUCTS

Products sold for download through www.JSHelpDesk.com are the sole work of JS Help Desk and are provided “as-is” with no expressed or implied warranty or suitability claims. As the buyer, you accept all responsibility for all outcomes from installing and/or using the downloads sold through www.JSHelpDesk.com by JS Help Desk. Extensions sold at www.JSHelpDesk.com are tested on the Standard WordPress environment using the standard Themes built into the core and are duly tested prior to release on the latest version of a standard WordPress installation. Any incompatibilities with third-party themes and plugins are beyond JS Help Desk (www.JSHelpDesk.com) responsibility. All products are provided ‘as is’ and in no case is it implied that they will function as expected under any setup or configuration nor with any or all 3rd party plugins or software or server environment. Moreover, all downloads are copyright to JS Help Desk and CANNOT be resold elsewhere. Doing so violates international copyright laws.

PRODUCT DESCRIPTIONS

JS Help Desk, www.JSHelpDesk.com and its associates attempt to be as accurate as possible. However, JS Help Desk does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free.

DISPUTES

Please review our other policies posted on this site. These policies also govern your visit to www.JSHelpDesk.com . We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed sever-able and shall not affect the validity and enforce ability of any remaining condition.

QUESTIONS

Questions regarding our Terms and Conditions, Privacy Policy, or other policy related material can be directed to our support staff via www.JSHelpDesk.com/support/.