Canned Response

Canned Responses are pre-populated messages that allows support agents to respond quickly to customer issues.

About AddOns

Canned responses are predetermined responses to common questions. By adding this add on, the agent may insert a canned response triggered by keystrokes or from a drop-down menu, rather than typing the same answer repeatedly or pasting from some other resource.
Admin
Admin can add multiple canned response messages to answer all the common question associated with support system.Admin can insert a canned response with just one click. It’s as easy as it gets. he will never type the same answer again and again!

admin canned reponse

Agent
Agent can also add canned response and insert it while responding to any ticket just by single click.

agent canned reponse

Version History
Here is the detailed version history below
1.0.3
arrowImprove translation.
1.0.2
arrowImprove installation.
1.0.1
arrowRedesign.
1.0.0
arrowJust release.