Canned responses are predetermined responses to common questions. By adding this add on, the agent may insert a canned response triggered by keystrokes or from a drop-down menu, rather than typing the same answer repeatedly or pasting from some other resource.
Admin can add multiple canned response messages to answer all the common question associated with support system.Admin can insert a canned response with just one click. It’s as easy as it gets. he will never type the same answer again and again!
Agent can also add canned response and insert it while responding to any ticket just by single click.