Help Desk usually offers unlimited tickets which can make huge traffic and can gradually effect on support services. By adding this add on, Admin can limit the user to create x number of tickets. User can only create X number tickets which is defined by admin. Admin can also set X number of tickets for agents to open at once.
Admin Side
Admin has power to set x number of tickets to create for users and set x number of tickets to open for agents.
Security update.
