Any of the ticket which is not resolve in given time or not respond back in time known as overdue Ticket. By adding this add on, You can set auto overdue ticket, Overdue by priority and cron job overdue.
Admin can set specific interval of time for any ticket to make ticket auto overdue if ticket is not getting respond back from agent. Moreover ticket can overdue by priority or overdue by cron job.
Agent can overdue any of the ticket just by a single click.
Agent can also set a time to make ticket auto overdue on creating new ticket.