Ticket Overdue

Defines rules or set specific interval of time to make ticket auto overdue.Ticket can overdue by type or overdue by Cronjob.

About AddOns

Any of the ticket which is not resolve in given time or not respond back in time known as overdue Ticket. By adding this add on, You can set auto overdue ticket, Overdue by priority and cron job overdue.
Admin Side
Admin can set specific interval of time for any ticket to make ticket auto overdue if ticket is not getting respond back from agent. Moreover ticket can overdue by priority or overdue by cron job.

admin ticket overdue

Agent
Agent can overdue any of the ticket just by a single click.

agent ticket overdue

Agent
Agent can also set a time to make ticket auto overdue on creating new ticket.

agent auto ticket overdue

Version History
Here is the detailed version history below
1.0.3
arrowImprove translation.
1.0.2
arrowImprove installation.
1.0.1
arrowRedesign.
1.0.0
arrowJust release.