Private Credentials

Agents
$49
Add agents and assign roles and permissions to provide assistance and support to customer support tickets.
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Ticket Auto Close
$29
Define rules for ticket to auto close. Ticket will be auto close after specific interval of time which can be set by admin.
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Feedback
$49
Get the survey from your customers on ticket closing to improve your quality of services and assistance.
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Helptopic
$29
Help topics help user to find and select the area with which they need assistance.
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Private Note
$39
Private note are use as reminders or to give other agents insights into the ticket issue. User Won't see the private notes.
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Knowledge Base
$49
Stop losing productivity on repetitive queries,Build your knowledge base, group solutions by topics to facilitate users.
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Max Tickets
$29
Enables admin to set N numbers of tickets for users to create and set N numbers of Ticket to open for agents separately.
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Merge Tickets
$49
Enables agent to merge two tickets of same user into one instead of dealing with the same issue on many tickets.
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Ticket Overdue
$29
Defines rules or set specific interval of time to make ticket auto overdue.Ticket can overdue by type or overdue by Cronjob.
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SMTP
$29
SMTP enables you to add custom mail protocol to send and receive emails with in support ticket system.
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Ticket History
$29
Displays complete ticket history along with the ticket status, currently assigned user and other actions perform on each ticket.
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Canned Response
$39
Canned Responses are pre-populated messages that allows support agents to respond quickly to customer issues.
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Email Piping
$49
Enables users to reply to the tickets via email without the need to login to the support system first.
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Time Tracking
$49
Track the time spent on each ticket by each agent and each reply. Report the admin on how much time is spent on each ticket.
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Mail Chimp
$19
The Mail Chimp add-on adds a new checkbox to the registration form for prompting new users to subscribe your email-list.
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User Options
$19
User options enables you to add Google Re-captcha or JS Help Desk Re-captcha for registration form.
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