Faqs (Frequently asked questions) are commonly use to answer all the user common questions at the earlier. By adding this add on, add unlimited Faqs to answer all the basic questions asked by users.
Admin can add faqs list to answer all the common questions asked by users.
Agent can also add faqs, if he has permission to add it to answer all the common asked questions by users.
User can get the answer his common question by exploring the faqs.
Here is the detailed version history below