Track the time spent on tickets at the most granular level possible while also reporting at the Client and Agent levels. Manually record the time spent on each reply to a ticket.The timer starts by a single button when the ticket is open in the agent’s browser and stops by a single button when the agents is done with the ticket.
Admin can make decision on the basis of time tracking of each agent’s performance that how much he take time to resolve the single ticket.
JS Help Desk is intuitive and it’s built with support agents in mind. Everything they need will get in a single and dynamic help desk interface so they can be more productive to manage customer interactions.
Front-end ticket creation
Visitor/Guest ticket creation from front-end
Notifications and Auto-responded on new ticket creation