Knowledge Base are essentially used to help customer queries at basic levels, By adding this add on, add multiple knowledge base, group solutions by different topics to facilitate users.
Admin Side
Admin can add and edit multiple knowledge base, group them by topics which can often asked by users.
Agent
Agent can also add multiple knowledge base and can attach multiples files to provide assistance.
User
Users can get help and get the answer of their queries by exploring the knowledge base.
Security update.
