Merge Tickets

Enables agent to merge two tickets of same user into one instead of dealing with the same issue on many tickets.

About AddOns

There are hundred of tickets submitted to get assistance in which some of the tickets might be on same topic and queries. To provide support to each ticket with the same topic causes the waste of time. By this add on, Merge any of the two tickets or more with the same topic and query and provide support one for everyone.
Admin Side
Admin can merge any of the two tickets with the same topic to save the time for another ticket.

admin merge

Agent
Agent can merge tickets on the basis of same topics and problem to save their time.

agent merge tickets

Version History
Here is the detailed version history below
1.0.2
arrowImprove installation.
1.0.1
arrowRedesign.
1.0.0
arrowJust release.