Add Ons - JS Help Desk

Agents
$49
Add agents and assign roles and permissions to provide assistance and support to customer support tickets.
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Ticket Auto Close
$29
Define rules for ticket to auto close. Ticket will be auto close after specific interval of time which can be set by admin.
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Feedback
$49
Get the survey from your customers on ticket closing to improve your quality of services and assistance.
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Helptopic
$29
Help topics help user to find and select the area with which they need assistance.
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Private Note
$39
Private note are use as reminders or to give other agents insights into the ticket issue. User Won't see the private notes.
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Knowledge Base
$49
Stop losing productivity on repetitive queries,Build your knowledge base, group solutions by topics to facilitate users.
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Agent Auto Assign
$49
JS Help Desk auto assign ticket to the agent on the base of rules.
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Multi Forms
$49
Admin can create multiple ticket forms on base of departments with different fields.
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Merge Tickets
$49
Enables agent to merge two tickets of same user into one instead of dealing with the same issue on many tickets.
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Ticket Overdue
$29
Defines rules or set specific interval of time to make ticket auto overdue.Ticket can overdue by type or overdue by Cronjob.
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SMTP
$29
SMTP enables you to add custom mail protocol to send and receive emails with in support ticket system.
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Ticket History
$29
Displays complete ticket history along with the ticket status, currently assigned user and other actions perform on each ticket.
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Canned Response
$39
Canned Responses are pre-populated messages that allows support agents to respond quickly to customer issues.
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Max Tickets
$29
Enables admin to set N numbers of tickets for users to create and set N numbers of Ticket to open for agents separately.
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Email Piping
$49
Enables users to reply to the tickets via email without the need to login to the support system first.
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Time Tracking
$49
Track the time spent on each ticket by each agent and each reply. Report the admin on how much time is spent on each ticket.
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Mail Chimp
$19
The Mail Chimp add-on adds a new checkbox to the registration form for prompting new users to subscribe your email-list.
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User Options
$19
User options enables you to add Google Re-captcha or JS Help Desk Re-captcha for registration form.
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Ticket Actions
$19
Get multiple action options on each ticket like Print Ticket, Lock Ticket, Transfer ticket and etc.
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Announcements
$39
Make unlimited announcements associated with support system to get customer interaction.
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Ban Email
$59
Ban Email allows you to block email of any user to restrict him to create new tickets.
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Desktop Notification
$49
The Desktop notifications will keep you up to date about anything happens on your support system.
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Export
$39
Save the ticket as a PDF in your system or the admin will also be able to export all the data inside of Ticket.
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Downloads
$39
Create downloads to ensure user to get downloads from downloads
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FAQ
$39
Tired of getting tickets about the same problems? Add FAQs to drastically reduce the number of common questions from users.
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Admin Widgets
$39
Get immediate data of your support operations as soon as you log into your WordPress administration area.
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Internal Mail
$29
Use internal email to send emails to one agent to another agent with in support ticket.
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Envato
$29
By using Envato Validation addon, without valid Envato license clients won’t be able to open a new ticket.
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Front-End Widgets
$29
Widgets in WordPress allow you to add content and features in the widgetized areas of your theme.
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Multi Language Email Templates
$29
It allows you to create a language-based email template for all default email templates in JS Help Desk.
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WooCommerce
$29
JS Help Desk WooCommerce provides the much-needed bridge between your WooCommerce store and the JS Help Desk.
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Easy Digital Download
$39
EDD offers customers to open new tickets just one click from their EDD account with optionally validating the license keys.
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Paid Support
$39
Paid Support is the easiest way to integrate and manage payments for your support tickets.
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Private Credentials
$39
Collect your customer's private data, sensitive information from credit card to health information and store them encrypted.
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Email CC
$29
Email CC send exact copy of email to the provided email address.
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